At Lydia Heins Physiotherapy, we aim to provide high-quality care and ensure appointment availability for all clients. To help us manage our schedule fairly and efficiently, please review the following refund and cancellation terms.

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Cancellations

We require a minimum of 24 hours’ notice if you need to cancel or reschedule your appointment.

• Cancellations made more than 24 hours in advance will not incur any charge.

• Cancellations made less than 24 hours before the appointment may be charged the full session fee.

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Refunds

If you have prepaid for a session and cancel with more than 24 hours’ notice:

• You may choose to receive a full refund, or

• Have the payment credited towards a future appointment.

Refunds are typically processed within 5–10 working days.

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Missed Appointments (No-Shows)

If you miss an appointment without providing notice, the full session fee may be charged. No refunds will be issued for missed appointments.

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Late Arrivals

If you arrive late, your appointment may be shortened to avoid delaying the next client.
The full fee will still apply.

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Exceptional Circumstances

We understand that emergencies happen. If you need to cancel due to unforeseen circumstances, please contact us as soon as possible — exceptions may be made at our discretion.

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Contact

For cancellations, rescheduling, or refund requests, please contact:
lydiaheinsphysiotherapy@outlook.com // 07976048187